My father is collecting his retire. pension in his BofA account, but he lives in Thailand?

Well, my father lived in the U.S. since the early 1970's as an architect since immigrating here with my mother from Thailand. Anyhow, he moved back to Thailand in 1995 and in 2003, he came to visit me in the U.S. While he was here he had applied for his retirement pension directly deposited into a Bank of America account. Then, he moved back to Thailand and has been there ever since 2003. He withdraws funds from his account (that he receives from his retirement pension), then his debit card expired. He tried to log into his account with on-line banking. He called the Bank of America phone # to apply for another card. Then, a representative called him on my phone and he called them back from Thailand. They wanted to verify if he, indeed, had requested another card. They asked him all sorts of questions to verify his identity - including some weird, obscure facts that he must have given them at the time he opened his Bank of America account while he was here: like the answers to obscure questions like "What county did your daughter live in at (an address I never lived at before)?" He said they asked him some question that he didn't have an answer for because I had never lived at this address. They hung up on him, saying he couldn't answer their verifying questions. He's really frustrated because he can't get a renewed debit card - thus he can't withdraw any money! What should he do? B of A is moot on this point saying he needs to remember this (errant) fact about a residence that I allegedly lived in according to their records? Also, they wanted him to remember his brother's birthday (he has 13 brothers)! FYI. It's not that he can't remember the answers to the questions (all he needs to do is ask his one brother what his birthday is), it's that B of A is asking a question with an answer that is unanswerable because it's asked in error. They asked what county of residence I lived in (that I never lived at). If he were to say that his daughter never lived at this particular address, they would say that he is not passing the verification tests. Arg!

Public Comments

1. If you live in the US you may want to have him sign you a power of attorney for handling his pension money issues that way you will be the primary in the account or have a joint account. Basically he has to come over in person and resolve this.
2. I believe he answered the questions when he first opened his account. Now, he cannot remember the questions or the answers to the questions.